I want to share my experience with buying online over-riders. I purchased the parts as remanufactured on eBay. The low price and 100% positive feedback convinced me to buy them in January and they arrived in March. They really felt light and thin but I had no previous experience with the E9 over-riders. During the installation one of the carriage bolt heads pulled through and the other started to pull through while only using a 1/4 inch drive ratchet. They obviously were defective.
I contacted the seller and after a somewhat brief email exchange, he returned the funds plus some for return postage. Unfortunately PayPal took the return postage funds for their fees. I will send the parts back to the vendor for analysis and am ok spending a few dollars for shipping. He could have played hardball, claimed I abused the parts, and refused the refund which he didn't.
Since I bought these in January it may be too late to post eBay feedback and am mixed on what feedback I would give this vendor. Every vendor has occasional quality issues which I can confirm as I spent years in automotive supplier quality. I wasn't happy and was really very mad but then he exceeded my expectations. It is refreshing when vendors stand behind their products. If it wouldn't take 2 months to get replacements, I might have gone that route.
However, I have NOS over-riders on order from BTS for a little more money that should be here in a week or so.
I contacted the seller and after a somewhat brief email exchange, he returned the funds plus some for return postage. Unfortunately PayPal took the return postage funds for their fees. I will send the parts back to the vendor for analysis and am ok spending a few dollars for shipping. He could have played hardball, claimed I abused the parts, and refused the refund which he didn't.
Since I bought these in January it may be too late to post eBay feedback and am mixed on what feedback I would give this vendor. Every vendor has occasional quality issues which I can confirm as I spent years in automotive supplier quality. I wasn't happy and was really very mad but then he exceeded my expectations. It is refreshing when vendors stand behind their products. If it wouldn't take 2 months to get replacements, I might have gone that route.
However, I have NOS over-riders on order from BTS for a little more money that should be here in a week or so.