Hi Folks,
This is a cautionary tale about Greyhound. I shipped a set of Recaros to the east coast at the end of September. I used Greyhound as K have had good luck with runs to California. Nearly 60 days later, the buyer still has no package.
Here is how it works. Greyhound opportunistically sticks the box on the bus, if they have room. The package goes from stop to stop. The agents are supposed to scan the package. Given that they aren’t really a logistics company, they half-ass this step. All is well and good until your package goes missing.
Since they have no history they send out alerts to each major depot. I’m still not sure if the small stops get the note. Their very small (but responsive) customer service then tries to hunt down the package. Since nobody answers the phone at the greyhound depots, no progress is made.
I am now in the process of submitting a claim. I can only assume that the act of paying for their negligence will result in the package turning up. My assumption is that the agents have no real incentive to find the packages until there is a financial burden.
FYI - The standard route from Seattle to Greenville, SC is:
Seattle
Phoenix
Atlanta
Chicago
Greenville
That doesn’t include the small stops in btweeen. Passenger luggage trumps packages, so any number of stops can punt your package. This scenario combined with process gaps on package scanning means that your package can easily get lost in the ether.
I’ll post back once I learn more. I’m still going to use Greyhound for arterial routes but I wouldn’t recommend cross-country shipments.
This is a cautionary tale about Greyhound. I shipped a set of Recaros to the east coast at the end of September. I used Greyhound as K have had good luck with runs to California. Nearly 60 days later, the buyer still has no package.
Here is how it works. Greyhound opportunistically sticks the box on the bus, if they have room. The package goes from stop to stop. The agents are supposed to scan the package. Given that they aren’t really a logistics company, they half-ass this step. All is well and good until your package goes missing.
Since they have no history they send out alerts to each major depot. I’m still not sure if the small stops get the note. Their very small (but responsive) customer service then tries to hunt down the package. Since nobody answers the phone at the greyhound depots, no progress is made.
I am now in the process of submitting a claim. I can only assume that the act of paying for their negligence will result in the package turning up. My assumption is that the agents have no real incentive to find the packages until there is a financial burden.
FYI - The standard route from Seattle to Greenville, SC is:
Seattle
Phoenix
Atlanta
Chicago
Greenville
That doesn’t include the small stops in btweeen. Passenger luggage trumps packages, so any number of stops can punt your package. This scenario combined with process gaps on package scanning means that your package can easily get lost in the ether.
I’ll post back once I learn more. I’m still going to use Greyhound for arterial routes but I wouldn’t recommend cross-country shipments.