A lot of you know that my day job is working at a wrecking yard buying salvage and private party vehicles every day. Among other responsibilities (website development, process management) I got our company to sell parts on eBay. Doesn't sound like a big deal but it's a very complex process to get product into our inventory system and then onto eBay via that system and abide by all of Ebay's rules. Its a necessary evil to compete in today's market.
Then comes last Friday... We get a notification through our eBay account that our account has been suspended and all of our current auctions have been ended! WTF? Sure enough, no auctions. We had almost 8000 auctions live totaling almost $2 million dollars worth of parts. Gone! Within a few hours eBay confessed that there was a "glitch" and that they apologized for the mistake. But it gets better (worse), we can't just relist all of the auctions is mass because the link needs to be created through our inventory system to create a work order immediately if a parts is sold, so we relist one at a time. Needless to say we're a little busy today spending time on crap we shouldn't have to.
Thanks eBay!
(Venting) With the Copart and eBay's of the world it feels like the giant corporations are getting worse and worse about caring about their customers. We feel bent over all the time dealing with Copart and when you call eBay any human you talk to basically says that the computer runs the show and they can't do anything to help us. Scary stuff.
Then comes last Friday... We get a notification through our eBay account that our account has been suspended and all of our current auctions have been ended! WTF? Sure enough, no auctions. We had almost 8000 auctions live totaling almost $2 million dollars worth of parts. Gone! Within a few hours eBay confessed that there was a "glitch" and that they apologized for the mistake. But it gets better (worse), we can't just relist all of the auctions is mass because the link needs to be created through our inventory system to create a work order immediately if a parts is sold, so we relist one at a time. Needless to say we're a little busy today spending time on crap we shouldn't have to.
Thanks eBay!
(Venting) With the Copart and eBay's of the world it feels like the giant corporations are getting worse and worse about caring about their customers. We feel bent over all the time dealing with Copart and when you call eBay any human you talk to basically says that the computer runs the show and they can't do anything to help us. Scary stuff.
